Services
We offer a comprehensive jewellery design and manufacture service, tailored to each client’s individual needs. These include the following:
- Original design
- Remodeling of old pieces
- Purchasing of old gold and silver jewellery, and selected stones
- Diamond sourcing
- Precious & semi-precious stone sourcing
- 3D CAD design
- Manufacture
- Repairs & maintenance
- Valuation certificates & regular updates
Terms of Service
Quotations & Deposits
After the initial consultation you will receive a formal quotation for the work to be done based on the hand drawn sketches discussed. The consultation itself is obligation free, but no 3D modelling or manufacturing will be done until the required deposit has been received. Deposits are usually at least 50% of the total invoice value, depending on metals handed in and stones sourced. This will be stipulated for you on the quotation. For pieces with diamonds larger than 0.50ct, we require the diamond to be paid in full as deposit.
If additional stones or metal is needed which has not been quoted for, the client will be contacted before any changes are made to the agreed upon design.
Due to fluctuating metal prices and the US$ exchange rate, quotations not accepted within 5 working days will be re-quoted. Only receipt of the required deposit will be deemed as acceptance of the quotation.
Payment of Balances & Valuation Certificates
The balance payable on any commissioned piece can be paid either in cash on the date of collection or by EFT, as long as EFT payment reflects before the item is collected. The service includes the issue of a valuation certificate for insurance purposes, free of charge.
Workmanship Guarantee
We take immense pride in each piece we produce. If you experience any trouble with an item we made due to a manufacturing defect, please bring it back and we will gladly alter, or even remake it if necessary. We do not, however, guarantee against the loss of stones. Precious metals are soft, and jewellery articles are exposed to a great deal of general wear and tear, which can cause settings to catch and open etc. Please insure expensive stones against loss due to accidental damage. We also recommend returning the item to our studio once a year for a ‘check-up,’ see General Maintenance. Each case, however, is unique, and we always try our best to assist wherever we can, so come in for a cup of coffee and a chat.
General Maintenance
Please bring your jewellery article back at least once every year so that we can check the settings and ensure that all the stones are still secure. This will include a light polish and cleaning free of charge. You are also welcome to bring your old valuation certificate for an update, also free of charge on articles originally manufactured by us.
Repairs & Alterations
We will always happily assist with general repairs (due to natural wear or accidental damage), at a market related charge. Please contact us with images of the article which clearly shows the damage.
While we do offer a remodeling service on old jewellery pieces, in which case the entire piece is redesigned into something new and the old metal handed in for credit, we do not generally do alterations to existing pieces we did not manufacture, but get in touch with your idea and we can discuss it.
